HIS Sign VRI Application FAQ

 

How much does it cost to set up HIS VRI?

There are no setup costs associated with the activation of HIS Sign's video interpreting services! (Compatibility Requirements)

 

How long does it take to set up HIS VRI?

Normal setup is scheduled over a period of 1-2 days and is dependent upon your availability to work with the HIS Sign Staff. (Compatibility Requirements)

 

Step #1: Install the HIS Sign VRI Application on your compatible device.

Step #2: Schedule to have your installation verified and tested with one of our staff.

Step #3: Begin using HIS Sign's video interpreting services!

 

In a crunch, Expedited Application setup can be requested (See "Expedited Setup Fee" on Pricing Page). Utilizing this option, you can be up and working within an hour or two on a compatible device. (Compatibility Requirements)

 

What are the Hardware and Software requirements for HIS VRI? (Details)

Our VRI Application is currently supported on:

 

   • Microsoft OS (Windows 10, 8 and 7)

   • Mac OS X 10.7 (Mountain Lion) or higher

   • Mac iOS 8 or higher (iPad 3rd generation of iPad Mini 2nd generation)

 

Our VRI Application is currently supported on the following web browsers:

 

   • Google Chrome 31 (and higher)

   • Internet Explorer 10 (and higher)

   • Mozilla Firefox 25 (and higher)

   • Apple Safari 6.2 (and higher)

 

What are “Normal Business Hours”?

Normal Business Hours for VRI are 8:00am – 10:00pm, Monday through Saturday, excluding holidays.

 

What is a “Business Day”?

A Business Day is a 24 continuous hour period, Monday through Friday, excluding holidays.

 

What are “On Demand Services”?

On Demand Services are services that can be used in an unscheduled fashion, as they are needed.

 

What are “Scheduled Services”?

Scheduled Services are services that are used at predetermined and agreed upon times. With HIS Sign pricing, they may qualify for reduced rates.

 

What are Payment Terms for VRI Usage?

We invoice monthly with payments due 30 days from the invoice date. A 2% late fee is added for each 30 day increment past due.

 

Are there cancellation charges?

There are no cancellation charges for On Demand Services. Cancellations less than two full Business Days before the beginning of a Scheduled Services assignment, when they qualify for reduced rates, are considered untimely and will be billed as if the services had been provided.

 

Are there cancellation charges for weather related cancellations?

There are no cancellation charges for On Demand Services. Cancellations less than two full Business Days before the beginning of a Scheduled Services assignment, when they qualify for reduced rates, are considered untimely and will be billed as if the services had been provided.

 

Are the HIS Sign VRI Calls HIPAA compliant?

Yes, the platform used for the HIS Sign VRI Services meets or exceeds the HIPAA Compliancy requirements.

 

If I use the HIS Sign VRI Services will I be ADA compliant?

Yes, using the HIS Sign VRI Services meets or exceeds the ADA requirements.

 

Do I need to use the HIS Sign VRI Services in order to be ADA compliant?

There is not a simple answer to this question. We suggest you contact the ADA using this link.

 

Will I need to sign a contract to use the HIS Sign VRI Services?

Yes, HIS Sign utilizes a service that allows us to digitally sign the contract, simplifying the process of signing up to use our VRI Services.

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Phone:  877-458-7408

               (24/7/365)

 

Email:  Info@HISsign.com

 

VP:  571-252-5387

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