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Frequently Asked Questions (FAQ)


Below are some of the frequently asked questions we've received.

I want to apply to HIS Sign as an interpreter. What if I do not have a certification?

Certification is required from HIS Sign customers in Washington D.C., Northern Virginia and West Virginia. Maryland does not require certification.

What certification is required to work in Washington D.C., Northern Virginia and West Virginia?

HIS Sign customers in the D.C. and Northern Virginia areas require either a VQAS III+ (Virginia Quality Assurance Screening), EIPA 3.5+ (Educational Interpreter Performance Assessment) or RID (Registry of Interpreters for the Deaf).



I have passed the RID Written portion of exam but have not taken the Performance portion. Will that be recognized as having an RID Certificate?

You must have completed both the written and performance portion of the test. Additionally, you must have received an RID card to be recognized as having an RID Certification.

I just took my test for certification. Should I wait to apply?

HIS Sign welcomes all interpreters to register. Upon receipt of certification, you may simply contact with the new results and we will be happy to make adjustments according to your certification.

I do not live in D.C., Northern Virginia, West Virginia, Frederick County, or Baltimore County. Can I still apply to HIS Sign?

Currently, HIS Sign only provides services to D.C., Northern Virginia, West Virginia, Frederick County, and Baltimore County.

How many steps are there in the registration process?

There are 6 steps in the HIS Sign registration process. Please click on link for more details.

How long will the whole registration process take?

The length of the registration process is dependent on how quickly the interpreter sends us their paperwork and signs up for the remote screening.

I do not have a scanner to send some of my paperwork. What are some other options to get these to you?

The easiest and fastest way to send us your paperwork is to take a photo and send it to A photo taken with your phone will be fine. You also have the option to fax (703-738-8618) or send (44050 Ashburn Shopping Plaza #195-639, Ashburn, VA 20147) us your paperwork.

What is EchoSign?

EchoSign is an e-signature site for documents and forms. HIS Sign uses their services to send the Media Release Form, Direct Deposit Form and W-9 Form.

What is Eventbrite?

Eventbrite is a ticketing platform where you can schedule a HIS Sign remote screening interview.

What is a remote screening interview?

HIS Sign believes in quality interpreters providing quality service. In order to do this, HIS Sign performs a screening/interview to know what types of jobs will best fit the interpreters. In order to make it as easy as possible, interpreters may screen remotely from the comfort of their home computer.

What will I need to do a remote screening interview?

You will need a computer with a camera, Skype account, access to your email, access to YouTube and headphones.

What if the remote screening times on Eventbrite do not work with my availability?

If the times on Eventbrite do not match your availability, please contact and we will do our best to accommodate.

If I am a deaf interpreter, do I have to sign up for a remote screening?

Deaf Interpreters will be send a separate screening email.

How do you run a background check? Is my personal information safe?

All background checks are processed through Verified First, 100% FCRA (Federal Fair Credit Reporting Act) compliant. It is completely safe and secure. HIS Sign does not see your Social Security Number.

Who do I contact for registration questions?

You may address all registration questions to:

Who do I contact for scheduling questions?

You may address all scheduling questions to:

What if I cannot send in my paperwork within 2 weeks?

If you have not submitted your paperwork within 2 weeks, your application status will become “inactive” till you are ready to proceed. When you are ready, please contact and let us know you would like to reactivate your status.

Why does HIS Sign collect a resume and bio and how is it used?

HIS Sign partners with the freelance interpreters that sign on to provide services through us.  To this end, one of our responsibilities includes the pursuit of new contracts to provide work for our freelance interpreters.  HIS Sign collects your resume and BIO and will use this information in the solicitation of contracts.  You benefit from these efforts because when we win a contract, there is more work available for you.  If you prefer not to have your information included in this process, you may opt-out by letting us know of your desires by sending an email note to

When attempting to submit my application on it was not saved?

When an applicant tries to fill out an online application there are several things that can cause problems:

• They might be applying to the wrong site.  Your site is http//  A lot of times applicants will forget the name of a company or the address to apply to and so they do a Google Search and submit to the wrong site.

• There may be an issue with their browser (Internet Explorer, Firefox, Chrome, Safari) settings.  For example, if they have disabled JavaScript that can cause a lot of problems in using eRSP.  For specific troubleshooting they would need to check with a computer technician.

• They may be trying to apply using their phone and lost an internet connection.  This happens a lot actually and they don’t realize the connection to the internet was dropped.  This happens most frequently when using 3G or 4G, if they lose the internet and submit the application form none of the data can be saved.

• Lastly, another common issue is the Captcha at the bottom of the Online Application.  This is where the applicant needs to enter the letters and numbers displayed correctly in order to submit the application.  This is to prove they are human and prevents automated spam bots from generating  false prospects.

Responses below sent to a recent graduate that was moving to the Roanoke area :

1) Are there any restrictions on newly graduated, pre-certified interpreters?  In VA you are required to have a VQAS III, EIPA 3.5 or RID Certification to work in the school system.  Some agencies do not require certification/screening level but for 98% of our work, it is required.


2) If so, is there a provisional license that I may apply for?  No provisional license in VA but we suggest you immediately look into taking either the VQAS or the EIPA exam.  We can provide you with some information on them if you’d like.


3) Does your agency provide interpreting services in or around the Roanoke, VA area? No.  We do know an interpreter in the Harrisonburg area in case that is near.  Let us know and we can see if she’d like to connect with you.


4) If not, is your company familiar with any agency in that area?  No, but a Google search should find some.  If not, check out either or and search for interpreters in that area.  Perhaps one of them will provide you with some support.



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