"With over 30 years of professional experience, HIS Sign is your single resource for interpreting services"

Christina Hammrich, President/Owner

General FAQ's

Onsite ASL FAQ's

VRI FAQ's

CART FAQ's

General FAQ

Sign language interpreting is an effective means of providing equal communication access to your business or organization.  Providing a sign language interpreter allows clear, concise and accurate communication to occur between Deaf or Hard of Hearing individuals and Hearing individuals and takes into account cultural nuances of the Deaf and Hard of Hearing community. Having a skilled and qualified interpreter reduces confusion, liability, and frustration for all parties involved.  The Americans with Disabilities Act (ADA) sets the standard for providing auxiliary aids and services such as sign language interpreters in support of public accommodation.  For more information, please visit this resource from the National Association for the Deaf (NAD) website.

Deaf individuals have the right to a qualified interpreter.  When family or friends (even those that may work as a professional interpreter) are used, there are various factors that may impact the interpreting services being provided.  Privacy, ethics, and comfortability of the Deaf individual are concerns that must be recognized, especially in emergency or highly emotional settings.  In addition, businesses and organizations risk liability issues in the event that mistakes, errors or omissions occur during the encounter.  Such risks can negatively impact decisions resulting in serious illness or injury of the Deaf individual as well as fiscal liabilities to your organization.  Qualified interpreters, should always be contracted to facilitate the most favorable results and avoid problems.

HIS Sign performs a rigorous screening and evaluation for all interpreters seeking to work with us and provide services to our customers.  This screening includes a performance evaluation of signing and voicing skills in three different scenarios in addition to a review to assess ethical and critical thinking abilities.  HIS Sign also conducts a comprehensive background check on all of our interpreters.  Our experienced Scheduling Department, which is staffed around the clock, work diligently to match each assignment with the best possible interpreting fit.  The majority of our interpreters have obtained certifications at the state and national level. 

Sign language interpreting engages the full body and can create a physical strain on interpreters.  In addition to the physical demands, interpreting requires constant mental effort as interpreters constantly receive information, decipher its meaning while disseminating it into the target language.  Constant interpreting can cause fatigue which can jeopardize the safety and health of the interpreter as well as compromise the quality and accuracy of the services being rendered.  For this reason, a team of interpreters may be assigned for professional support.   HIS Sign reserves the right to determine which assignments require a team.  In the event that a team cannot be confirmed, compensation will be rendered at a rate of time and a half for the single interpreter.

Sign language is not universal.  American Sign Language (ASL) is the most common form of sign  language used in the United States.  Similar to accents in spoken language, regional variations also exist in ASL.  In addition, there are several other methods of sign language have been developed which follow a more English word order. Some of these sign methods are (or have been) called Manually Coded English (MCE), Pidgin Signed English (PSE), and Signed Exact English (SEE).  If possible, please ask your Deaf client what mode of interpreting they prefer and include this information in your interpreter request.  If you are unsure about the required services, feel free to contact us at RequestInterpreter@HISsign.com.  We are here to help! 

  • Interpreting services are usually billed on an hourly basis with a two-hour minimum and every half hour increment thereafter. Charges are billed per interpreter for teamed assignments.  Hourly rates vary based on factors such as complexity, type of assignment, volume of hours, time of services requested as well as the timeliness of the request.  For information regarding our rates and policies, please contact us at Marketing@HISsign.com.

In consideration of travel time, preparation of content and scheduling, HIS Sign follows the established industry standard of a two-hour minimum regardless if less time is required for the requested appointment.

  • In support of the federal mandate for businesses to go “green”, all invoices will be submitted via email. You will typically receive an invoice 7 – 10 business days after the assignment occurs.  Payments are due within 30 calendar days after receipt.  You may remit a check or make an online payment via credit card at http://www.hissign.com/onlinepayment.html.

As for billing the patient, if your office has a stated cancellation fee for all patients that cancel in an untimely manner, you may be able to apply that to your patient as part of your office policy.  However, the ADA law does not permit providers to charge Deaf or hard-of-hearing patients for auxiliary services.  You may find this resource from the National Association of the Deaf that provides a Q&A for healthcare providers to be helpful.  https://www.nad.org/resources/health-care-and-mental-health-services/health-care-providers/questions-and-answers-for-health-care-providers/

Please make sure you are logging in as the customer.  There are three entities that access the system: Interpreters, Customers, and Administrators.  When you put in your credentials, make sure it is Customer Access for the Customer Log-in.  If you have any further issues, contact us at RequestInterpreter@HISsign.com and we can reset your password.

Onsite ASL FAQ

There are no setup costs associated with the activation of HIS Sign’s video interpreting services!

Normal setup is scheduled over a period of 1-2 days and is dependent upon your availability to work with the HIS Sign Staff.

Step #1: Install the HIS Sign VRI Application on your compatible device.

Step #2: Schedule to have your installation verified and tested with one of our staff.

Step #3: Begin using HIS Sign’s video interpreting services!

In a crunch, Expedited Application setup can be requested (See “Expedited Setup Fee” on Pricing Page). Utilizing this option, you can be up and working within an hour or two on a compatible device. (Compatibility Requirements)

Our VRI Application is currently supported on:

   • Microsoft OS (Windows 10, 8 and 7)

   • Mac OS X 10.7 (Mountain Lion) or higher

   • Mac iOS 8 or higher (iPad 3rd generation of iPad Mini 2nd generation)

Our VRI Application is currently supported on the following web browsers:

   • Google Chrome 31 (and higher)

   • Internet Explorer 10 (and higher)

   • Mozilla Firefox 25 (and higher)

   • Apple Safari 6.2 (and higher)

Normal Business Hours for VRI are 8:00am – 10:00pm, Monday through Saturday, excluding holidays.

A Business Day is a 24 continuous hour period, Monday through Friday, excluding holidays.

On Demand Services are services that can be used in an unscheduled fashion, as they are needed.

Scheduled Services are services that are used at predetermined and agreed upon times. With HIS Sign pricing, they may qualify for reduced rates.

We invoice monthly with payments due 30 days from the invoice date. A 2% late fee is added for each 30 day increment past due.

There are no cancellation charges for On Demand Services. Cancellations less than two full Business Days before the beginning of a Scheduled Services assignment, when they qualify for reduced rates, are considered untimely and will be billed as if the services had been provided.

There are no cancellation charges for On Demand Services. Cancellations less than two full Business Days before the beginning of a Scheduled Services assignment, when they qualify for reduced rates, are considered untimely and will be billed as if the services had been provided.

Yes, the platform used for the HIS Sign VRI Services meets or exceeds the HIPAA Compliancy requirements.

 

Yes, using the HIS Sign VRI Services meets or exceeds the ADA requirements.

 

There is not a simple answer to this question. We suggest you contact the ADA using this link.

Yes, HIS Sign utilizes a service that allows us to digitally sign the contract, simplifying the process of signing up to use our VRI Services.

VRI FAQ

There are no setup costs associated with the activation of HIS Sign’s video interpreting services!

Normal setup is scheduled over a period of 1-2 days and is dependent upon your availability to work with the HIS Sign Staff.

Step #1: Install the HIS Sign VRI Application on your compatible device.

Step #2: Schedule to have your installation verified and tested with one of our staff.

Step #3: Begin using HIS Sign’s video interpreting services!

In a crunch, Expedited Application setup can be requested (See “Expedited Setup Fee” on Pricing Page). Utilizing this option, you can be up and working within an hour or two on a compatible device. (Compatibility Requirements)

Our VRI Application is currently supported on:

   • Microsoft OS (Windows 10, 8 and 7)

   • Mac OS X 10.7 (Mountain Lion) or higher

   • Mac iOS 8 or higher (iPad 3rd generation of iPad Mini 2nd generation)

Our VRI Application is currently supported on the following web browsers:

   • Google Chrome 31 (and higher)

   • Internet Explorer 10 (and higher)

   • Mozilla Firefox 25 (and higher)

   • Apple Safari 6.2 (and higher)

Normal Business Hours for VRI are 8:00am – 10:00pm, Monday through Saturday, excluding holidays.

A Business Day is a 24 continuous hour period, Monday through Friday, excluding holidays.

On Demand Services are services that can be used in an unscheduled fashion, as they are needed.

Scheduled Services are services that are used at predetermined and agreed upon times. With HIS Sign pricing, they may qualify for reduced rates.

We invoice monthly with payments due 30 days from the invoice date. A 2% late fee is added for each 30 day increment past due.

There are no cancellation charges for On Demand Services. Cancellations less than two full Business Days before the beginning of a Scheduled Services assignment, when they qualify for reduced rates, are considered untimely and will be billed as if the services had been provided.

There are no cancellation charges for On Demand Services. Cancellations less than two full Business Days before the beginning of a Scheduled Services assignment, when they qualify for reduced rates, are considered untimely and will be billed as if the services had been provided.

Yes, the platform used for the HIS Sign VRI Services meets or exceeds the HIPAA Compliancy requirements.

 

Yes, using the HIS Sign VRI Services meets or exceeds the ADA requirements.

 

There is not a simple answer to this question. We suggest you contact the ADA using this link.

Yes, HIS Sign utilizes a service that allows us to digitally sign the contract, simplifying the process of signing up to use our VRI Services.

CART FAQ

CART stands for Communication Access Real-time Translation.

The CART service is referred to as real-time captioning and results in the display of everything that is being said, word for word on a computer, television or projection screen.  The service may be provided by a “captioner” that is either on-site or off-site (remote).  A transcript can also be produced at the completion of services.

A individual, the “captioner”, uses a device (court reporting stenography machine or computer with real-time captioning software) with an internet connection and types in everything that is said.  The word for word text is then displayed on a computer, television or projection screen.

The “captioner” is not actually typing each word, the phonetic origin of a word is used instead of the actual spelling, which allows the “captioner” to type up to 260 words per minute with 98% accuracy and above.

The “captioner” uses an internet connection to hear and to project what is said at the service location.

To receive remote CART services you will need the following:

  • A computer with an internet connection (A high-speed internet connection is not required but is helpful) at the service location.
  • Compatible remote captioning software (provided free of charge).
  • A high quality microphone for use at the service location that connects to the computer or an audio feed from a sound system.
  • Computer(s), television(s) or projection screen(s) to connect to the computer in order to allow the consumers to view the captioning.

To receive on-site CART services you will need the following:

  • Computer(s), television(s) or projection screen(s) to connect to the computer used by the “captioner”.  This will allow the consumers to view the captioning.