"With over 30 years of professional experience, HIS Sign is your single resource for interpreting services"

Christina Hammrich, President/Owner

Customer FAQ's

Interpreter FAQ's

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Customer FAQ's

General FAQ

The Americans with Disabilities Act (ADA) of 1990 mandates that a comprehensive variety of public and private services as well as employers must be accessible to all people, regardless of disability. When dealing with people who are deaf, deaf-blind, or hard of hearing, this means that communication must be accessible. In many cases, the best way to ensure this is to have an interpreter.

An interpreter may be used any time communication is occurring between people who do not share the same language. Deaf, deaf-blind, and hard of hearing people may not have access to information if it is presented in English, either verbally or in writing. Some simple communications (for example, between a deaf customer and a clerk in a store) can be done through written notes or gestures, but any time important content is being communicated, having an interpreter present safeguards the participants by ensuring that information is accessible to both parties.

The ADA states that all public and private agencies that provide services to the general public, and all employers with 15 or more employees, must be accessible. This means that, if your agency, service, or business is accessible to people without disabilities, it must be accessible to people with disabilities. Additionally, companies with 15 or more employees must follow fair hiring and employment practices when considering candidates with disabilities. (However, some states supercede the ADA. For example, the ADA is superceded in Washington State by RCW, which covers employers with 8 or more employees.) Therefore, it is the agency, service, or business which is responsible for payment for interpreting services.

Interpreting services should be budgeted as part of your annual planning for accessibility services. It is true that, on a per-encounter basis, you may pay more for interpreting services than you generate in revenue for your company. However, if you consider the cost over the course of a year as an overhead cost of doing business, providing accessible services is quite reasonable.

People are usually familiar with ASL, but there are variations such as “PSE”, Pidgin Signed English and “SEE”, Signed Exact English.

  • ASL or American Sign Language is more of a conceptual sign language and there is usually not a 1-1 mapping of a sign to an English word.
  • In SEE or Signed Exact English, there is a sign for every single word as well as the definitions for the word (ex. run).  Tense, prefixes and suffixes of the word are also signed.  This is typically used in an educational environment where the theory is that it helps Deaf children to learn English.
  • With PSE or Pidgin Signed English, you may have some ASL, some SEE in English word order and some SEE signs out of order or a mixture.

When a HIS Sign interpreter arrives for an assignment they will initially discuss the language preferences with the Deaf consumer so that they can present (sign) in the manner that is desired.  We ask this on the Job Form as it helps us when determining which interpreter to send on an assignment.  Our goal is to provide you, the customer and the Deaf Consumers, with the best services possible and this assists in that goal!

VRI FAQ

There are no setup costs associated with the activation of HIS Sign’s video interpreting services! 

Normal setup is scheduled over a period of 1-2 days and is dependent upon your availability to work with the HIS Sign Staff. 

Step #1: Install the HIS Sign VRI Application on your compatible device.

Step #2: Schedule to have your installation verified and tested with one of our staff.

Step #3: Begin using HIS Sign’s video interpreting services!

In a crunch, Expedited Application setup can be requested (See “Expedited Setup Fee” on Pricing Page). Utilizing this option, you can be up and working within an hour or two on a compatible device. (Compatibility Requirements)

Our VRI Application is currently supported on:

   • Microsoft OS (Windows 10, 8 and 7)

   • Mac OS X 10.7 (Mountain Lion) or higher

   • Mac iOS 8 or higher (iPad 3rd generation of iPad Mini 2nd generation)

Our VRI Application is currently supported on the following web browsers:

   • Google Chrome 31 (and higher)

   • Internet Explorer 10 (and higher)

   • Mozilla Firefox 25 (and higher)

   • Apple Safari 6.2 (and higher)

Normal Business Hours for VRI are 8:00am – 10:00pm, Monday through Saturday, excluding holidays.

A Business Day is a 24 continuous hour period, Monday through Friday, excluding holidays.

On Demand Services are services that can be used in an unscheduled fashion, as they are needed.

Scheduled Services are services that are used at predetermined and agreed upon times. With HIS Sign pricing, they may qualify for reduced rates.

We invoice monthly with payments due 30 days from the invoice date. A 2% late fee is added for each 30 day increment past due.

There are no cancellation charges for On Demand Services. Cancellations less than two full Business Days before the beginning of a Scheduled Services assignment, when they qualify for reduced rates, are considered untimely and will be billed as if the services had been provided.

There are no cancellation charges for On Demand Services. Cancellations less than two full Business Days before the beginning of a Scheduled Services assignment, when they qualify for reduced rates, are considered untimely and will be billed as if the services had been provided.

Yes, the platform used for the HIS Sign VRI Services meets or exceeds the HIPAA Compliancy requirements.

 

Yes, using the HIS Sign VRI Services meets or exceeds the ADA requirements.

 

There is not a simple answer to this question. We suggest you contact the ADA using this link.

Yes, HIS Sign utilizes a service that allows us to digitally sign the contract, simplifying the process of signing up to use our VRI Services.

CART FAQ

CART stands for Communication Access Real-time Translation.

The CART service is referred to as real-time captioning and results in the display of everything that is being said, word for word on a computer, television or projection screen.  The service may be provided by a “captioner” that is either on-site or off-site (remote).  A transcript can also be produced at the completion of services.

A individual, the “captioner”, uses a device (court reporting stenography machine or computer with real-time captioning software) with an internet connection and types in everything that is said.  The word for word text is then displayed on a computer, television or projection screen.

The “captioner” is not actually typing each word, the phonetic origin of a word is used instead of the actual spelling, which allows the “captioner” to type up to 260 words per minute with 98% accuracy and above.

The “captioner” uses an internet connection to hear and to project what is said at the service location.

To receive remote CART services you will need the following:

  • A computer with an internet connection (A high-speed internet connection is not required but is helpful) at the service location.
  • Compatible remote captioning software (provided free of charge).
  • A high quality microphone for use at the service location that connects to the computer or an audio feed from a sound system.
  • Computer(s), television(s) or projection screen(s) to connect to the computer in order to allow the consumers to view the captioning.

To receive on-site CART services you will need the following:

  • Computer(s), television(s) or projection screen(s) to connect to the computer used by the “captioner”.  This will allow the consumers to view the captioning.

Interpreter FAQ's

Active Interpreter FAQ

HIS Sign partners with the freelance interpreters that sign on to provide services through us.  To this end, one of our responsibilities includes the pursuit of new contracts to provide work for our freelance interpreters.  HIS Sign collects your resume and BIO and will use this information in the solicitation of contracts.  You benefit from these efforts because when we win a contract, there is more work available for you.  If you prefer not to have your information included in this process, you may opt-out by letting us know of your desires by sending an email note to RFPOptOut@HISsign.com.

When an applicant tries to fill out an online application there are several things that can cause problems:

• They might be applying to the wrong site.  Your site is http//www.hissign.ersp.biz.  A lot of times applicants will forget the name of a company or the address to apply to and so they do a Google Search and submit to the wrong site.

• There may be an issue with their browser (Internet Explorer, Firefox, Chrome, Safari) settings.  For example, if they have disabled JavaScript that can cause a lot of problems in using eRSP.  For specific troubleshooting they would need to check with a computer technician.

• They may be trying to apply using their phone and lost an internet connection.  This happens a lot actually and they don’t realize the connection to the internet was dropped.  This happens most frequently when using 3G or 4G, if they lose the internet and submit the application form none of the data can be saved.

• Lastly, another common issue is the Captcha at the bottom of the Online Application.  This is where the applicant needs to enter the letters and numbers displayed correctly in order to submit the application.  This is to prove they are human and prevents automated spam bots from generating  false prospects.

Applicant FAQ

Certification is required from HIS Sign customers in Washington D.C., Northern Virginia and West Virginia. Maryland does not require certification.

HIS Sign customers in the D.C. and Northern Virginia areas require either a VQAS III+ (Virginia Quality Assurance Screening), EIPA 3.5+ (Educational Interpreter Performance Assessment) or RID (Registry of Interpreters for the Deaf).

You must have completed both the written and performance portion of the test. Additionally, you must have received an RID card to be recognized as having an RID Certification.

HIS Sign welcomes all interpreters to register. Upon receipt of certification, you may simply contact Registration@HISsign.com with the new results and we will be happy to make adjustments according to your certification.

Currently, HIS Sign only provides services to D.C., Northern Virginia, West Virginia, Frederick County, and Baltimore County.

There are 6 steps in the HIS Sign registration process. Please click on link http://hissign.com/interpreter-boarding-steps.html for more details.

The length of the registration process is dependent on how quickly the interpreter sends us their paperwork and signs up for the remote screening.

The easiest and fastest way to send us your paperwork is to take a photo and send it to Registration@HISsign.com. A photo taken with your phone will be fine. You also have the option to fax (703-738-8618) or send (44050 Ashburn Shopping Plaza #195-639, Ashburn, VA 20147) us your paperwork.

EchoSign is an e-signature site for documents and forms. HIS Sign uses their services to send the Media Release Form, Direct Deposit Form and W-9 Form.

Eventbrite is a ticketing platform where you can schedule a HIS Sign remote screening interview.

HIS Sign believes in quality interpreters providing quality service. In order to do this, HIS Sign performs a screening/interview to know what types of jobs will best fit the interpreters. In order to make it as easy as possible, interpreters may screen remotely from the comfort of their home computer.

You will need a computer with a camera, Skype account, access to your email, access to YouTube and headphones.

If the times on Eventbrite do not match your availability, please contact Registration@HISsign.com and we will do our best to accommodate.

Deaf Interpreters will be send a separate screening email.

All background checks are processed through Verified First, 100% FCRA (Federal Fair Credit Reporting Act) compliant. It is completely safe and secure. HIS Sign does not see your Social Security Number

You may address all registration questions to: Registration@HISsign.com

You may address all scheduling questions to: TerpAdmin@HISsign.com

If you have not submitted your paperwork within 2 weeks, your application status will become “inactive” till you are ready to proceed. When you are ready, please contact Registration@HISsign.com and let us know you would like to reactivate your status.

HIS Sign partners with the freelance interpreters that sign on to provide services through us.  To this end, one of our responsibilities includes the pursuit of new contracts to provide work for our freelance interpreters.  HIS Sign collects your resume and BIO and will use this information in the solicitation of contracts.  You benefit from these efforts because when we win a contract, there is more work available for you.  If you prefer not to have your information included in this process, you may opt-out by letting us know of your desires by sending an email note to RFPOptOut@HISsign.com.

When an applicant tries to fill out an online application there are several things that can cause problems:

• They might be applying to the wrong site.  Your site is http//www.hissign.ersp.biz.  A lot of times applicants will forget the name of a company or the address to apply to and so they do a Google Search and submit to the wrong site.

• There may be an issue with their browser (Internet Explorer, Firefox, Chrome, Safari) settings.  For example, if they have disabled JavaScript that can cause a lot of problems in using eRSP.  For specific troubleshooting they would need to check with a computer technician.

• They may be trying to apply using their phone and lost an internet connection.  This happens a lot actually and they don’t realize the connection to the internet was dropped.  This happens most frequently when using 3G or 4G, if they lose the internet and submit the application form none of the data can be saved.

• Lastly, another common issue is the Captcha at the bottom of the Online Application.  This is where the applicant needs to enter the letters and numbers displayed correctly in order to submit the application.  This is to prove they are human and prevents automated spam bots from generating  false prospects.

TAX FAQ

If you are a subcontractor for HIS Sign and you earned $600 or more you will receive a 1099.

Please contact Jen Ilgenfritz at Jen@HISSign.com with your request and she will respond within 48 hours.

The 1099’s are mailed out on or before January 31st as required by the IRS.  Please allow 7-10 business days for arrival by the USPS.

You will need to submit an updated W-9 ASAP if any of the above information changes at any time.  You can click on the following link to fill out a new W-9. http://hissign.com/interpreter-w9.html

We appreciate your concern on the safety of your Social Security Number and please know that we safeguard all of your information.  In practice the IRS will not accept a EIN with a person’s name – even if the person properly obtained the EIN from the IRS.  The IRS has consistently mailed out letters to the company filing the 1099’s claiming the information does not match the IRS records.  The letter then leads to the fines and penalties that can and will be assessed to the issuing company if the information is not corrected. His Signs should not be subject to fines and penalties and the IRS should provide a way for you to use your EIN – but they have not at this point.  Therefore we suggest that you use your Social Security number with your name or use your business name with your EIN.

Please contact Jen Ilgenfritz at Jen@HISSign.com with your request and mailing information and she will mail you a copy via USPS.

Please contact Jen Ilgenfritz at Jen@HISSign.com and she will respond within 48hours to your questions.

 

Pay for services using a Credit Card or Government Procurement Card

 

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