The HIS Sign Team Is Looking for a Qualified Scheduling Coordinator
HIS Sign Scheduling Coordinator
HIS Sign is remote based with 100% of our team working from home. Join our growing team of business professionals. We are looking for an energetic, detail-oriented, professional to coordinate all aspects of the daily operations for the scheduling department. Make a difference by supporting equal communication access for the Deaf and Hard-of-Hearing community. Don’t worry, knowledge of American Sign Language (ASL) is not required.
What you will do
HIS Sign is a sign language interpreting agency that provides CART and interpreting services in the DMV (DC, MD, and VA) area and across the country. Under the leadership of the scheduling manager, you will have the pivotal role of coordinating all aspects of daily operations in the scheduling department. As the central point of contact, you will manage all phone, text, and email communications.
This is not just an admin role! You will provide concierge level customer service to all customers and service providers, from the inception of the request until it’s completion. As the primary point of contact, you will take the initiative to process and fill open service requests with qualified providers using our online scheduling tool. The Scheduling Coordinator is responsible for ensuring all pertinent information and materials are provided and available to the service provider.
What you will need
This position requires demonstrated initiative, sound judgment, effective decision-making, and excellent oral and written communication skills, as well as experience in customer service. Our department can get really busy, so the ability to prioritize competing tasks and deadlines while maintaining accuracy with a keen attention to detail is imperative.
The HIS Sign motto is ‘Committed to Following the Golden Rule and Serving with Integrity and Dedication’. The Scheduling Coordinator must demonstrate that with soft skills such as empathy, patience, and mutual respect – even when under pressure. Effective communication is essential. The most successful candidates will build a professional rapport with our customers and service providers, take the initiative to learn more about the interpreting industry and be skillful with critical thinking, problem solving, and conflict resolution.
As a remote based company, qualified candidates must be technically savvy. You must be skilled in using specialized software related to departmental operations such as Outlook, Microsoft Office Suite, cloud-based file sharing software systems, and internet search engines.
Perfection is not required, but accountability is. We need a team player that is adaptable, responsible, and dependable. Since this is a work from home opportunity, we expect that you will have reliable high-speed internet access and a dedicated workspace with minimal distractions to remain available and productive during your working hours. While this is a remote position, the candidate must work following Eastern Standard Time during our core business hours of 8A – 5P with a one-hour lunch included.
HIS Sign is committed to customer service, so we are available to our customers 24/7. The scheduling team rotates providing paid ‘on-call’ coverage after business hours.
What We Will Do
This is a permanent work from home opportunity. While you provide the internet access, HIS Sign provides a company issued laptop, peripherals, as well as a company paid cell phone. We also reimburse for mileage and approved business expenses.
We don’t expect anyone to come in and know how to do everything! We provide personalized paid training. To support morale and enhance team bonding, we hold periodic in-person team meetings. HIS Sign is committed to continuous development and offers professional development and advancement opportunities.
We offer competitive wages commensurate with experience. Employees receive three weeks paid vacation, in addition to 11 paid company holidays. HIS Sign offers a Simple IRA plan for eligible employees to participate in.
Starting Salary: $40,000+
If you feel that you are a great fit for the Scheduling Coordinator position with HIS Sign, please submit your cover letter and resume to Jobs@HISsign.com.
We are looking to fill this position immediately. Qualified applicants will be invited for an initial interview to be held virtually. We typically perform two rounds of interviews before selecting the best candidate. When feasible, the second-round interview will be held in person with a small panel of managers.
HIS Sign is committed to equality, diversity, and inclusion. HIS Sign does not discriminate based on age, disability, gender, gender identity, sexual orientation, race, nationality, religion or belief, marital status, pregnancy or maternity, military or veteran status, or any other applicable characteristic. This policy applies to all HIS Sign employees, consultants, contractors, clients, and officers. HIS Sign engages in business based on qualifications, merit and needs of the business.