Ūsked is the New Online Scheduling Platform at HIS Sign!
In the Fall of 2024, HIS Sign transitioned to Ūsked as our new scheduling platform. We chose Ūsked because it is designed specifically for sign language agencies, offering features to improve efficiency, automation, and overall management. We are confident that this transition will streamline and enhance our scheduling, invoicing, and payment management.
The Team at HIS Sign is committed to supporting our customers and service providers with this transition. For any questions or concerns, users can email Usked@HISsign.com. Due to high volumes, responses may take 1-2 business days. However, we have self-service resources below.
For more information tailored to your interaction with HIS Sign, please select one of the following buttons:
Service Provider Resources & Information
Portal Access: The HIS Sign job portal can be accessed at https://hissign.usked.com. An app is also available for iOS and Android.
Ūsked Self-Paced Online Training: Available for users who prefer learning at their own pace. Access the Ūsked Knowledge Base here.
FAQ's
The IT Team will send new users their login credentials via email from the Ūsked system.
Yes! Ūsked understands that freelance interpreters work with multiple agencies, so you have the ability to have multiple logins depending on the access method you use.
Multiple Account Logins:
Desktop. Set the “Remember Me” to “Yes”. Login to agency website “A”. Go to new URL, and login to website “B”. From now on, you should be able to toggle websites and should not need to log in each time. The HIS Sign URL on the Ūsked portal is: https://hissign.Ūsked.com/
Mobile App. Users can login to multiple accounts agencies with a unique ID and password.
- Open the app. Tap on the down arrow next to Organization(s), then tap “Add a New Organization”.
- Enter the organization database name: hissign. Then tap “Add.”
- Select the organization you just added from the list. Then, enter in the username and password provided to you. Finally, tap “Login.”
- Log-in to the HIS Sign Usked portal.
- Type in your User ID
- Click on “Forgot your User ID or your Password? Click here to retrieve your User ID and for instructions on resetting your Password”
- Provide your email address and click “Email me instructions”
- Log-in to the HIS Sign Usked portal.
- Go to Your Account > Your Password
- Enter Old Password and create a New Password
- Click “Change your password”
Yes! One of the fantastic features about Ūsked is the ability to submit your invoice through the system. Service Providers no longer need to email a separate invoice to HIS Sign!
It is highly recommended that you submit your invoice through Ūsked after each job – unless you are on a daily assignment, then you can submit invoices on a weekly basis. At any rate, our same invoicing policy applies:
Invoices may be submitted following the completion of each assignment, or no later than Sunday by 5:00 PM of the current week. Invoices not submitted in a timely manner will be processed based on the confirmed SERVICE request as documented in Ūsked. Any mileage or reimbursement requests, time extensions, or applicable differential rates may be forfeited, or payment may be delayed.
For information on invoicing in Ūsked, click here.
All invoices must reflect the time zone of the assignment location, not the service provider’s location. This ensures consistency and fairness across all assignments, especially in situations where after-hours or overnight rates may differ depending on the location of the assignment.
Customer Resources & Information
Does this change how customers submit service requests?
This change does not impact how you submit service requests. The HIS Sign website remains the preferred and primary method to submit sign language interpreting and CART service requests.
So, what is changing?
You will still receive the same concierge-level service from the HIS Sign team. We will still send service confirmations, but now they will come from Ūsked and will have a different format.
Likewise, invoices may look a little different as it will contain more detail, but terms are the same. Payments can still be made online.
Do customers need to access the new Ūsked platform?
If you would like to track the status of a service request, you can access the Ūsked portal to see past, current, and future service requests. Ūsked access will be made available to any clients who request it; however, it is not required. If you would like to receive credentials for the Ūsked management system, please email Usked@HISsign.com.